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SHIPPER INCOME POLICY

Dear Driver Partners, Please read the text carefully for detailed information about the compensation regimes of Delichil. The income of each driver will vary depending on the total number of kilometers that the driver receives. List of bonus programs Transportation revenue – main income Explain: Delivery distance is calculated from the location where the driver...

SHIPPER POLICY FOR STUDENTS

SHIPPER POLICY FOR STUDENTS Driver registration of Delichill When registering, the Partner needs to prepare: Judicial Records ID/CCCD/Passport License Motorcycle registration certificate (vehicle cave) Bank account or e-wallet Health Certification Registration book Student card Certificate of still studying at school Registration process: Step 1: Download the application Delichill Driver Step 2: Fill in registration information...

GUIDELINES FOR COMPLAINTS AND SUPPORT FOR DRIVERS

Delichill has the following communication channels to diversify channel support partners. Multiple interactive channels will make supporting Partners faster and easier. Cases where the Partner needs support: Unable to deliver The order must be canceled due to a force majeure situation Dispute with Customer Disputes with Delichill . Partners Occurrence of collision during delivery Detect...

RULES OF BEHAVIOR FOR DRIVING PARTNERS

DEFINITIONS AND APPLICATION OBJECTS Define This Code of Conduct includes standards for how Driver Partners are to behave when collaborating with Delichill to provide the Services to customers, as well as Delichill laws that each individual must comply with. The Code of Conduct includes principles for Driver Partners to self-regulate their behavior, attitude and temperament...

INSTRUCTIONS FOR DEPOSIT DEPOSIT

View top-up and top-up history Step 1: Click on the tab “Recharge history” → Click on the filter icon on the top right corner to display the filter elements Step 2: Select the elements in the “By month” or “By state” → Click the “Apply” button to perform search results Step 2.1: No results found...

DELICHILL DRIVER APP MANUAL FOR SHIPPER

Register, login and password Download the Delichill app for shippers via the store on iOS or Android IOS: (https://apps.apple.com/sn/developer/hoa-nguyen/id1558975178) Android: (https://play.google.com/store/apps/developer?id=DELICHILL) Registration steps Step 1: Click on the downloaded Delichill Driver app on the phone screen Step 2: At the Login screen click on the “Register” button Step 3: Fill in all information on the...

POLICY FOR SUPPORTING BOM ORDER

POLICY FOR SUPPORTING BOM ORDER An unsuccessful application/bomb application is an application where the following situation occurs: Partner cannot contact customer for delivery The customer refuses to receive the goods The partner encounters a force majeure situation that cannot deliver the goods – vehicle breakdown, severe weather (heavy rain, storm, flood,…) How are single bombs...

SHIPPER – INSTRUCTIONS FOR CANCELLATION THE ORDER.

INSTRUCTIONS FOR CANCELLATION FOR SHIPPER Cancel the order if the order does not comply with the application information. Can’t contact customer Customer put wrong address, want to change address The restaurant is out of stock, closed, or changed the price of the food Customers request to change/add/remove items Suspected Restaurant or Customer fraud Unable to...

AFFILIATE – Policy

This policy is intended to provide general conditions and benefits for customers who use the Delichill food ordering application and wish to participate in the affiliate marketing program in the application by posting advertisements. Report to the client’s own social networking site. Scope and Conditions of Participation Unlimited use of Delichill’s affiliate marketing services. Sufficient...

MERCHANT POLICY

provides the terms and policies applicable to the Restaurant Partners of Delichill Vietnam Co., Ltd. by signing a contract to provide the right food and drink to customers. . The process of providing food to customers must not violate the Terms and Regulations of Delichil at all. SCOPE AND HOW TO COOPERATE Delichill will act...